1. Refund and Return Policy
Last updated: 05/05/2026
2. No Returns
Due to the nature of digital products, returns are not possible once a product has been downloaded or accessed.
3. Right of Withdrawal (EU Customers)
Under the EU Consumer Rights Directive, customers normally have a 14-day right of withdrawal.
However, by purchasing and downloading our digital products, you:
expressly consent to immediate delivery
and acknowledge that you lose your right of withdrawal once the download begins
This consent is obtained during the checkout process before completing your purchase.
4. Refund Eligibility
Refunds are not provided as a general rule, except in the following cases:
4.1 Technical Issues
You may be eligible for a refund if:
- the product does not function as described
- the issue cannot be resolved by our support
4.2 Duplicate Purchase
Refunds may be granted in case of accidental duplicate purchases.
5. Conditions for Refund Requests
To be considered, you must:
- contact us within 14 days of purchase
- provide clear details of the issue
- allow reasonable time for troubleshooting
- provide proof of purchase (e.g. order confirmation)
We reserve the right to deny refund requests if:
the issue is due to user setup or incompatibility clearly stated beforehand
It is your responsibility to ensure compatibility with your system and software before purchasing.
the product has been downloaded, installed, and used beyond what is necessary to evaluate its basic functionality
6. Processing Refunds
If a refund is approved:
processing time depends on the payment provider
it will be issued to the original payment method
7. Contact
For refund requests or support:
Email: contact@decaystudios.com
Website: https://www.decaystudios.com